Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge Paperback – August 1, 2009

This is a good basic book that will give you insight on how to become a Concierge as a job. I was wanting to work for myself after spending years in Corporate America. I have not started up my business yet but after reading this book I feel I have gained valuable knowledge on the basic of what I need to know in order to become a Concierge.

I did not dislike this book, but honestly, there wasn't much specific or inspiring information beyond the title of the book. I've already got the concept that thinking like a concierge means going above and beyond, and I was hoping for something more. I'm NOT a concierge, but I am in love with the idea of living a life where every moment, interaction and effort is intended to shine and offer every possible gift. The book was nice, but the title was nicer.

Great book. The best customer service book I have read in a while

Great book.

Katharine Giovanni's Book Going Above and Beyond is a must read for anyone wishing to provide excellent customer service. Also, it should be required reading for new employees of any company or agency. I have worked for agencies who paid tens of thousands of dollars to contractors to provide workshops teaching their employees how to provide good customer service. These agencies could have saved a great amount of money by simply providing a copy of Katharine's book in the orientation packet for any new employee. Katharine covers it all in a simple, easy to read format that is as enjoyable as it is practical.Connie Domino, Author of Law of Attraction: Develop Irresisible Attraction and The Law of Forgiveness. [...]

This book should be given to all adults/teenagers/ children as it teaches modern day etiquette. It was nice to find in one book, simple and easy tips for someone to use in any industry AND be successful. Katherine is a master in her field but this book is also a "how to" in everyday life. "Going Above and Beyond" should be on every coffee table in America!!!

Katharine Giovanni's book "Going Above and Beyond" should be required reading for people of all ages. It is a great reminder that it doesn't cost anything to "just be nice." It is getting back to basics, which is much needed in our society today. Thank you Katharine, for bringing "the Golden Rule" back to the forefront!

Katharine Giovanni has done a great job of bringing this important issue to the front of my mind. I am constantly evaluating what kind of service I am receiving as a customer and I am enjoying finding hints and more ways on how to train my staff and myself on how to provide excellent customer service in our business.